Effective Date: 24/05/2025
1. Introduction & Scope
Welcome to Digi Buss! We’re committed to protecting your privacy and being transparent about how we handle your personal information. This Privacy Policy explains how we collect, use, share, and protect your data when you visit or use our website at www.digibuss.online.
This policy applies to all services offered by Digi Buss, including our website, booking platform, and any related mobile applications or services. By using our services, you agree to the practices described in this policy.
2. Information We Collect
Information You Provide Directly
When you use our services, you may provide us with:
- Personal details: Name, email address, phone number, date of birth
- Travel information: Destination preferences, travel dates, passenger details
- Payment information: Credit card details, billing address (processed securely through our payment partners)
- Account information: Username, password, profile preferences
- Communications: Messages you send us, reviews, feedback, and customer service inquiries
Information We Collect Automatically
When you visit our website, we automatically collect:
- Technical information: IP address, browser type, operating system, device identifiers
- Usage data: Pages visited, time spent on site, click patterns, search queries
- Location data: General geographic location based on IP address (with your consent, precise location for location-based services)
- Cookies and tracking data: Information collected through cookies and similar technologies (see Section 4 for details)
3. How We Use Your Information
We use your personal information to:
- Provide our services: Process bookings, manage reservations, facilitate payments
- Personalize your experience: Show relevant travel options, remember your preferences, customize content
- Communicate with you: Send booking confirmations, travel updates, customer support responses
- Process payments: Handle transactions securely and prevent fraud
- Improve our services: Analyze usage patterns, conduct research, develop new features
- Marketing: Send promotional offers and travel deals (only with your consent)
- Legal compliance: Meet regulatory requirements, respond to legal requests, protect our rights
4. Cookies & Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience:
Types of Cookies We Use:
- Necessary cookies: Essential for website functionality, security, and basic features
- Performance cookies: Help us understand how visitors interact with our site through analytics
- Functionality cookies: Remember your preferences and provide personalized features
- Advertising cookies: Show you relevant ads on our site and across the web
Managing Your Cookie Preferences:
You can control cookie settings through your browser preferences or our cookie consent banner. Note that disabling certain cookies may limit website functionality. Most browsers allow you to:
- View and delete cookies
- Block cookies from specific sites
- Block third-party cookies
- Clear all cookies when you close your browser
To opt out of interest-based advertising, visit the Digital Advertising Alliance’s opt-out page.
5. Third-Party Sharing
We share your information with trusted partners to provide our services:
Service Partners:
- Booking platforms: Hotels, airlines, car rental companies, and activity providers to fulfill your reservations
- Payment processors: Secure payment handling (we don’t store full credit card details)
- Analytics providers: Google Analytics and similar services to understand website usage
- Marketing partners: Advertising networks and email service providers (only with your consent)
- Customer support tools: Help desk platforms to assist with your inquiries
Why We Share:
We only share data that’s necessary to complete your bookings, improve our services, or fulfill legal obligations. We never sell your personal information to third parties for their own marketing purposes.
All partners are required to protect your data and use it only for specified purposes outlined in our agreements with them.
6. User Rights & Choices
You have important rights regarding your personal data:
Your Rights Include:
- Access: Request a copy of the personal data we hold about you
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your data (subject to legal retention requirements)
- Restriction: Limit how we process your information
- Data portability: Receive your data in a structured, machine-readable format
- Opt-out: Unsubscribe from marketing communications at any time
How to Exercise Your Rights:
To exercise any of these rights, please contact us at [email protected]. We’ll respond to your request within 30 days. You may also:
- Update your account information directly through your profile settings
- Unsubscribe from emails using the link in any marketing message
- Adjust cookie preferences through your browser settings
7. Data Retention
We retain your information for different periods depending on the type of data:
- Account information: Until you delete your account, plus 3 years for legal compliance
- Booking records: 7 years for tax and legal requirements
- Marketing communications: Until you unsubscribe or request deletion
- Analytics data: Aggregated and anonymized after 26 months
- Customer service records: 3 years after the last interaction
We regularly review and delete data that’s no longer needed, unless we’re required to keep it for legal reasons.
8. Security Measures
Protecting your data is our priority. We implement multiple layers of security:
Technical Safeguards:
- Encryption: All data transmission uses HTTPS/SSL encryption
- Secure storage: Personal data is encrypted when stored
- Access controls: Limited access on a need-to-know basis
- Regular security updates: Systems are continuously updated and monitored
Organizational Measures:
- Staff training: Regular privacy and security training for all employees
- Incident response: Procedures for quickly addressing any security issues
- Third-party vetting: All partners must meet our security standards
While we use industry-standard security measures, no system is 100% secure. We encourage you to use strong passwords and keep your account information confidential.
9. International Transfers
Travel is global, and so are our services. Your data may be transferred to and processed in countries outside your home country, including the United States and European Union.
When we transfer data internationally, we ensure appropriate safeguards are in place:
- Adequacy decisions: Transfers to countries with adequate privacy protections
- Standard Contractual Clauses: EU-approved contracts for data protection
- Certification schemes: Partners certified under recognized privacy frameworks
These measures ensure your data receives the same level of protection regardless of where it’s processed.
10. Children’s Privacy
Digi Buss is designed for travelers aged 18 and older. We do not knowingly collect personal information from children under 13 (or 16 in the EU) without parental consent.
If you’re a parent and believe your child has provided us with personal information, please contact us at [email protected]. We’ll promptly delete any such information from our systems.
For family bookings, adults are responsible for providing necessary information about minor travelers and ensuring they have appropriate consent.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make changes:
- We’ll post the updated policy on this page with a new effective date
- We’ll notify you of significant changes via email or prominent website notice
- Continued use of our services after changes take effect means you accept the updated policy
We encourage you to review this policy periodically to stay informed about how we’re protecting your privacy
12. Contact Information
We’re here to help with any privacy questions or concerns. You can reach us at:
Email: [email protected]
Subject Line: Please include “Privacy Inquiry” in your subject line for faster processing
Response Time: We aim to respond to all privacy inquiries within 48 hours
For general customer service inquiries, please use our standard support channels. For privacy-specific questions, concerns about your data, or to exercise your privacy rights, the email above is your best point of contact.
This Privacy Policy helps ensure transparency in how Digi Buss handles your personal information. Safe travels!